Privacy Policy

Effective September 25, 2026

This policy explains how Arcwick handles information collected through arcwick.com and direct communications with our business. It covers inquiries about our web design and lead-conversion services.

Information we collect

When you contact us by email, telephone, or our website chat widget, we receive the information you provide, such as your name, email address, telephone number, business details, and message. If you opt into text messages, we keep a record of your consent and messaging preferences.

Our hosting and communication providers may process technical information such as your IP address, browser type, timestamps, and delivery logs to operate and protect the website and messaging services.

How we use information

We use your information to respond to questions, discuss and deliver requested services, arrange appointments, provide support, and maintain business records. Text messages are limited to the purposes you consent to. Providing a phone number alone does not enroll you in promotional texts.

Service providers and sharing

We use providers for website hosting, email, customer communications, and related business operations. Our chat widget uses HighLevel/LeadConnector to process information submitted through it and manage conversations. Providers receive the information needed to perform those services. We may also disclose information when required by law or to protect our rights and prevent misuse.

We do not sell personal information. We do not disclose mobile numbers to other businesses for their own marketing. SMS opt-in records and consent are not sold or shared for another business’s messaging campaigns; they may be processed by providers solely to operate our messaging service.

Cookies and browser storage

The embedded chat service may use cookies or similar browser storage to maintain conversations and support its features. You can manage cookies in your browser, although blocking them may affect the widget.

Your choices and retention

Reply STOP to unsubscribe from Arcwick text messages. For messaging help, reply HELP or contact us below. You may also contact us to request access to, correction of, or deletion of information you provided. We retain information for the purposes described here and applicable recordkeeping needs, including records needed to honor opt-out requests.

Security and updates

No online service or transmission can be guaranteed completely secure. Please avoid sending sensitive financial or medical information through the chat widget. We may update this policy as our services change; the date above identifies the current version.

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